Sentez has been offering a full services to the biggest distant sales companies 24 hours a day, 7 days a week, 365 days a year. In other words When your customers try to order one of your products, Sentez operators will be there to take the call and process the order.
Call center includes several services such as customer support, product sale, inbound telemarketing and outbound telemarketing.
Our telephone equipment is working with an Automatic Call Distribution system which allows the calls to be directed to the proper operator at the moment. ACD allows managing all of the calls with an automatic system in a very efficient way. All calls are being responded, answered and recorded to our data base.

Inbound Telemarketing
All Sentez operators can work at a very optimum level because of its real time data base systems which drastically diminish customer complaints.
Sentez currently receives around 80.000 inbound calls per month. The number of daily inbound calls has known considerable growth in last two years. Inbound telemarketing includes services like order management, up sell, cross selling, customer services and complaints / inquiry handling.

Outbound Telemarketing
Since 2004, Sentez continues to provide services 24 hours in a day, 7 days in a week and 12 months in a year. Our outbound calls can also be planned according to customer demands. 
Sentez currently make around 60.000 outbound calls per month. Outbound telemarketing includes services like product selling, follow on up-sell calls, customer services, warranties, failed payments and market research.