Why Sentez?

Legislation Difficulties:
The distant sales legislation in Turkey is complicated and requires specialization and know-how. Each firm involved in direct selling are responsible of the legislation and laws promulgated by the authorities like Ministry of Industry, Consumer Rights Department, RTUK, Ministry of Health, Ministry of Agriculture. These firms need to have the required data, pattern, documentation and templates to conform these legislations. Sentez A.S. has great knowledge in fulfilling all requirements and guiding direct marketing companies.

Know how:
Direct sales process includes a very complicated and sensitive work process. A very wide range of service from call center to warehouse management requires experience and technological investments. Fulfillment is the most detailed and complicated part of this process. Sentez A.S. has formed knowledge packs at each stage of fulfillment solutions for the automation of the work process.

Technology:
Sentez A.S. uses high technologies within the fulfillment process. Our total quality concern lead us to optimize the whole working process from the order processing to report management by our unique methodology and appropriate technology. Several methodology and technologies are used according to different work packages:

Turn-key solutions:
One of the biggest problems for direct sales companies in Turkey is the difficulty to find turnkey solution providers for the fulfillment process. Not only Sentez A.S. provides services in specific areas but also it delivers turnkey solutions to several companies all over the world. In other words, companies aiming to perform direct sales by buying media time face with a lot of processes like receiving orders, data storage, payment processing, customer services, logistics and report management. In house solutions can be most of the time costly and carry operational risks. Sentez A.S. has been providing optimum solutions to its customers within this entire process.

Measurable Solutions:
Another problem direct sales companies are facing is that obtaining measurable solutions and analysis reports is not easy and accurate enough. Sentez A.S. evaluates all processes with an analytical approach and produces realistic analysis reports with the assistance of technologies it uses. Several distant sales companies has been using Sentez platform to test their new products which allow them to optimize their decision making process for product choice, production strategy, media channel choices, importation strategies and target audience.

Payment solutions:
All distant sales companies need different and fast payment processing systems in order to run their operations accurately. Sentez A.S. uses efficiently the payment instruments like bank wire, door to door payment and credit card. Companies can also use Sentez Monthly Payment system allocated to Sentez by our bank partners.

Flexible Solutions:
Some of distant sales companies may prefer that call center and customer services take part physically in their office environments. Sentez A.S. has developed the “mobile call center” methodology for that kind of projects. Mobile Call Center methodology predicts establishment of a call center controlled by the mainframe of Sentez platform. The biggest advantage of Mobile Call Center is allowing distant sales companies to both use high technology and know how and use local call center operators at a lower cost.